Frequently asked questions

There are 3 ways to book:

• Through our website by clicking on the "RESERVATIONS" tab. Online booking is fast and payment by credit card is secure.
• By email: info@campingriovero.com
• By phone: 974 31 83 50

• Click on the "RESERVATIONS" tab
• Follow the steps by filling in the requested information and bank details for payment
• The campsite will send you confirmation of your reservation (if there is no availability in the desired category, the campsite will contact you to offer another alternative)
• You will need to return the completed and signed reservation contract by email or postal mail

• Accept the quote sent by the campsite
• Wait for confirmation of availability from the campsite
• Return the completed and signed reservation contract by email
• Make the reservation payment of 40% of the total invoice
• Once the payment is verified, the campsite will send you confirmation of your reservation by email

• Cash
• Bank cards (except American Express)
• Bank transfer (for reservations by phone/email)

NO. Our "Mobil Home" accommodations are rented for a minimum of 2 nights in low season.

For the 2025 season:

• Easter, from 16/04 to 20/04: minimum 3 nights
• May 1st holiday from 30/04 to 04/05: minimum 3 nights
• French Ascension holiday from 28/05 to 01/06: minimum 3 nights
• French Pentecost holiday from 06/06 to 09/06: minimum 3 nights
• San Juan holiday, from 20/06 to 24/06: minimum 3 nights
• From 01/07 to 25/07 and from 24/08 to 31/08: minimum 4 nights
• From 26/07 to 23/08: minimum 7 nights (from Saturday to Saturday only)

• YES. If your baby is older than 3 years.
• NO. If your baby is younger than 4 years (free).

YES.

• For renting an accommodation, you must leave a deposit of €100 in cash or by card.
• The accommodation must be returned in good condition, clean and tidy. In case of damage to the furniture (breakages, deficiencies, deterioration...) part of the amount will be withheld to repair the damage caused in the accommodation.
• The accommodation must be delivered in perfect condition upon departure (clean floors, washed dishes, blankets and bedspreads folded, empty bins and trash cans, clean closets, kitchen, bathrooms and WC clean, air conditioning off and gas turned off and closed).

If the accommodation is not delivered clean at the end of your stay, €60 cleaning fee will automatically be deducted from the deposit given at reception on the day of arrival.

NOTE: If you notice any anomaly in the condition of your mobil home upon arrival, you must notify the campsite reception immediately, which will correct the situation as soon as possible. If you do not do so, no claim will be considered at the end of your stay.

YES. According to availability. The campsite offers a monthly rate and an annual rate.

For more information, please contact us:

• By email: info@campingriovero.com
• By phone: 974 31 83 50

YES. For entering accommodations (with prior notice). You must leave your car parked in the external parking lot. The night guard will accompany you and give you your key. In exchange, you must leave your ID cards. The next morning you just have to go to reception to finish the check-in and recover your documents.

NO. For camping pitches, as vehicles cannot circulate after midnight and absolute silence must be maintained.

YES. In this case, you must:

• Notify reception in advance of your departure outside opening hours
• Leave the accommodation clean and tidy
• Leave the keys to your accommodation in the mailbox located at the campsite entrance
• Park your car in the external parking lot, as the campsite entrance opens from 8:00 am
• After checking the good condition of the accommodation, your deposit will be returned

Campez Couvert is a travel insurance designed to cover damages suffered by the insured before and during the trip, as well as expenses that remain at their charge.

It includes guarantees in case of trip cancellation, late arrival, interruption of stay, forgotten personal items, as well as the provision of a replacement vehicle.

Book with peace of mind with our new cancellation insurance CAMPEZ COUVERT from the "Gritchen Affinity" group, the most complete on the market!

Book here

You can subscribe at the time of booking, just click on the "Cancellation Insurance" option on our website.

If you book by email or phone, ask the receptionist.

You will then receive your insurance policy directly in your email within ten days.

1. You must notify the campsite of your cancellation or interruption by phone at 974 31 83 50 or by email at info@campingriovero.com, as soon as an event occurs that prevents your trip.
2. You must declare the cancellation or interruption to the insurance company within 10 working days (the period is reduced to 2 working days in case of theft):
   • Online: www.campez-couvert.com/sinistre
   • By email: sinistres@campez-couvert.com
   • In the SAFEBOOKING app
   • By phone/fax: +33 (0)9 72 28 76 92
   • By postal mail: Campez Couvert Gritchen Affinity – service sinistre – CS70139 – 18021 BOURGES Cedex FRANCE
3. Provide all required information and supporting documents.
4. Your refund will be processed 48 hours after receiving your file.

The SAFEBOOKING app for smartphones allows you to:

• Report your claim from your mobile phone
• Track your claim and complete it in real time

SIMPLE, FAST and CONNECTED!

YES. Pets are allowed on pitches, paying the corresponding fee according to the season. They must always be properly leashed and accompanied by their owner at all times. Their vaccination passports may be requested at any time. Except for dogs considered potentially dangerous: Akita Inu, Bullmastiff, Doberman, Dogo Argentino, Dogo de Burdeos, Fila Brasileiro, Mastiff, Neapolitan Mastiff, Pit Bull Terrier, Presa Canario, Rottweiler, Staffordshire Bull Terrier, American Staffordshire Terrier, Tosa Inu.

Our internal regulations govern the admission of these dogs according to the legal regime for the ownership of potentially dangerous animals, established by Royal Decree 287/2002 of March 22; Law 50/1999 of December 23.

YES. The corresponding fee will be charged according to the season.

A maximum of 3 animals per pitch is accepted.

First and second category dogs are prohibited.

• They must have their vaccination passport, which may be requested at any time.
• They must be leashed throughout the campsite and accompanied by their owner at all times.
• Animal waste must be collected by their owners (a green area outside the campsite can be used for their needs).
• No pet may be left alone on the campsite, even if tied to a tree or inside a tent or vehicle.
• Any damage caused by an animal must be reported to campsite staff.

YES. A supplement of €12.00 per night and per animal will be charged.

A maximum of 2 animals per accommodation is accepted.

First and second category dogs are prohibited.

• They must have their vaccination passport, which may be requested at any time.
• Control your pets and do not allow them on the beds or sofa bed.
• They must be leashed throughout the campsite and accompanied by their owner at all times.
• Animal waste must be collected by their owners (a green area outside the campsite can be used for their needs).
• No pet may be left alone on the campsite, even locked in the accommodation, in the absence of its owner.
• Any damage caused by an animal must be reported to campsite staff.

NO. You can bring your own sheets from home. Or if you prefer, you can rent sheet kits at the campsite for your stay.

Our sheet rental rates:

• The kit for a double bed costs €7
• The kit for a single bed costs €5

YES. In the Mobil Home accommodations. You will find blankets in the wardrobes of the accommodation.

NO. In the Bengali tent accommodations.

Due to the current situation (COVID-19), we no longer lend blankets but rent them for €3 (due to the cost of cleaning and disinfection).

If you want to rent a blanket, request it at reception.

YES.

Mobil Homes have a gas kitchen, microwave, Italian coffee maker, refrigerator, and a basic set of dishes.

The Bengali tent has a camping gas stove with 2 burners, an Italian coffee maker, a refrigerator, and a basic set of dishes.

NO. In the campsite supermarket you will find everything you need.

The campsite offers a Welcome Kit containing:

• 1 roll of toilet paper
• 1 box of matches
• 1 garbage bag
• 1 cloth
• 1 sponge
• 1 multi-purpose tablet for floor cleaning
• 30ml dish soap

NO. In the campsite supermarket you will find everything you need to leave your accommodation clean for check-out.

The campsite offers a Welcome Kit containing:

• 1 roll of toilet paper
• 1 box of matches
• 1 garbage bag
• 1 cloth
• 1 sponge
• 1 multi-purpose tablet for floor cleaning
• 30ml dish soap

The cleaning fee is €60 per accommodation.

If you want to enjoy your vacation until the last second, hire the cleaning service.

YES. The first part of the campsite is equipped. Upon arrival, reception will inform you about the areas.

NO. In the second part of the campsite.

WIFI is free.

YES. Campers can receive visitors. A visitor is someone who comes for a short time but does not stay overnight at the campsite.

Here are the steps to follow:

• The camper must notify reception in advance about the visit.
• The visitor must check in at reception and pay the fee.
• The visitor must leave an identity document and collect it upon departure.
• The visitor's vehicle must remain parked in the external parking lot.
• The visitor must leave the campsite before midnight.

YES. This service is free for our guests. You can empty your grey water, chemical toilet, and fill your water tank.

For travelers passing through who are not staying at the campsite and want to use this service, the cost is 5 euros. Travelers must check in at reception and pay the fee before use. Overnight stays in the area are not allowed.

YES. This service is free for our guests. You can fill your water tank.

For travelers passing through who are not staying at the campsite and want to use this service, the cost is 4€. Travelers must check in at reception and pay the fee before use.

YES. It is safe, the water is not deep.

There are several swimming areas accessible from the campsite, which will be indicated to you upon arrival.

YES. The campsite has a barbecue area for guests, equipped with 3 grills. Barbecues are prohibited on camping pitches as we are in a National Park due to fire risk.

Due to the current COVID-19 situation, the middle grill is disabled to maintain social distancing.

YES. We have a restaurant at the campsite. Feel free to send us your request by email. You can also book it directly when making your online accommodation reservation on our website.

Due to the current COVID-19 situation, the campsite restaurant is closed this April 2021, and online meal plan reservations are disabled.

For hygiene and convenience, the containers are located outside the campsite, in the external parking lot. Please do not use the bathroom, laundry, or sink bins for your trash as they are small and for exclusive use at the time. Please go to the campsite entrance to dispose of your personal food waste.

Help us take care of the environment and recycle! We have containers for organic waste, plastic, and glass. Thank you for your cooperation…

For used oils, you can give them directly to the Bar-Restaurant staff; a company collects them once a month.

Go to the campsite reception to report it. The campsite manager will assist you and try to find a solution. Our staff is at your service to help you have a pleasant holiday; you can ask them any questions you may have. You can go to reception during opening hours whenever you need.

Remember that if we are not informed of the issue, we cannot help you, and our priority is to offer you the best service.

YES. The bar and restaurant are open along with the campsite, with reduced hours in low season. From 8:00 am to 10:00 pm.

Due to the current COVID-19 situation, the campsite restaurant is closed this April 2021. However, we provide bar service for breakfasts.

YES. We provide supermarket service every day; please ask at reception for assistance. In July and August, the supermarket has fixed morning and afternoon hours. From 8:00 am to 12:00 pm and from 5:00 pm to 9:00 pm.

Due to the current COVID-19 situation, the campsite supermarket is closed this April 2021.

In Barbastro. There are many car repair shops. We personally recommend AUTO TALLER TERRE, Calle Campo, Nave 4.

Cristian will do his best to help you…

Phone: 974 31 30 60

Email: christianterre@hotmail.com

YES. We have a restaurant at the campsite. Feel free to send us your request by email. You can also book it directly when making your online accommodation reservation on our website.

Due to the current COVID-19 situation, the campsite restaurant is closed this April 2021, and online meal plan reservations are disabled.

For hygiene and convenience, the containers are located outside the campsite, in the external parking lot. Please do not use the bathroom, laundry, or sink bins for your trash as they are small and for exclusive use at the time. Please go to the campsite entrance to dispose of your personal food waste.

Help us take care of the environment and recycle! We have containers for organic waste, plastic, and glass. Thank you for your cooperation…

For used oils, you can give them directly to the Bar-Restaurant staff; a company collects them once a month.

Go to the campsite reception to report it. The campsite manager will assist you and try to find a solution. Our staff is at your service to help you have a pleasant holiday; you can ask them any questions you may have. You can go to reception during opening hours whenever you need.

Remember that if we are not informed of the issue, we cannot help you, and our priority is to offer you the best service.

YES. The bar and restaurant are open along with the campsite, with reduced hours in low season. From 8:00 am to 10:00 pm.

Due to the current COVID-19 situation, the campsite restaurant is closed this April 2021. However, we provide bar service for breakfasts.

YES. We provide supermarket service every day; please ask at reception for assistance. In July and August, the supermarket has fixed morning and afternoon hours. From 8:00 am to 12:00 pm and from 5:00 pm to 9:00 pm.

Due to the current COVID-19 situation, the campsite supermarket is closed this April 2021.

In Barbastro. There are many car repair shops. We personally recommend AUTO TALLER TERRE, Calle Campo, Nave 4.

Cristian will do his best to help you…

Phone: 974 31 30 60

Email: christianterre@hotmail.com